There were a couple of cars ahead of me when I got there so I thought that I'd have to wait, Nope, when my time came my car went in, and I was able to watch the whole process. Oh yeah, the place was clean and very neat.They made me feel like a valued client even though this was my first time there. My car is a 1996 Ford and the price was as advertised (no surprises). Mark is a pleasant man who didn't ignore me and thanked me for coming to his shop. If you are nervous about whether your car will pass, go to Tri-City Smog. They will answer ALL of your questions.